Your Device, Our Promise: Comprehensive Guarantees
Every media player we service or sell comes with solid backing. We stand by our work and products, so you can enjoy your entertainment worry-free.
When you invest in a media player or trust us with your existing device, you're not just getting hardware or a repair. You're getting our commitment. We understand that a seamless entertainment experience is important, and unexpected issues can be frustrating. That's why we’ve built our guarantee policy around clear, fair terms that protect you. From the moment you unbox a new player from us, or pick up a repaired unit, you're covered. We ensure that our refurbished units meet rigorous performance standards, and all our repair work is meticulously checked before it leaves our workshop. Our goal is simple: for you to have a reliable device that brings you joy, not headaches.
We’ve been serving the greater Portland area for seven years, and our reputation is built on trust and consistent service. Our guarantees aren't just legal text; they're a reflection of how we do business every day, ensuring our customers feel confident in their choices.
What Our Guarantees Cover
New Device Warranty
All new media players purchased directly from us come with a 1-year manufacturer's warranty, covering defects in materials and workmanship. This includes devices from brands like Roku, Apple TV, and NVIDIA Shield.
Refurbished Device Guarantee
Our certified refurbished media players are backed by a 90-day comprehensive guarantee. This covers all internal components and ensures the device functions like new upon arrival.
Repair Service Warranty
Any repair work performed by our technicians is guaranteed for 60 days. If the same issue recurs within this period, we'll fix it again at no additional charge.
Satisfaction Promise
Not completely happy with a new device purchase? You can return it within 14 days for a full refund, provided it's in original condition and packaging. No questions asked.
Extended Protection Options
| New Device: 2-Year Extended Warranty Covers accidental damage and extended component failure. | from $39 |
| Refurbished Device: 1-Year Extended Guarantee Adds 9 months to the standard refurbished guarantee. | from $25 |
| Priority Service Plan Includes express diagnostics and priority repair scheduling. | $15/month |
Our Commitment in Numbers
What clients say
«The team fixed my Apple TV's HDMI port quickly, and it's been perfect ever since. It's great knowing their work is backed up. Really appreciate the 60-day warranty, gave me real peace of mind.»
Michael P., Downtown Portland«My refurbished Roku Ultra arrived looking brand new and works flawlessly. The 90-day guarantee was a big reason I chose them over other sellers. Fantastic service.»
Sarah L., Beaverton«Had an issue with a new player after a month, contacted them, and they guided me through the warranty process seamlessly. Very professional and supportive.»
David R., GreshamFAQ
What voids my warranty or guarantee?
Our guarantees generally don't cover damage from misuse, unauthorized repairs, liquid damage, or accidental drops. We can still assess these, but they typically fall outside standard coverage.
How do I make a warranty claim?
Simply contact our support team via phone or email with your purchase details and a description of the issue. We'll guide you through the next steps, which usually involve a diagnostic check.
Is the warranty transferable if I sell my device?
Generally, our repair warranties are tied to the original service. Manufacturer warranties for new devices typically follow the product, but check specific brand terms. Our refurbished device guarantees are usually for the original purchaser.
What's the typical turnaround for a warranty repair?
Once we receive your device for a warranty claim, most issues are resolved and shipped back within 3-5 business days. We prioritize warranty cases to get you back up and running fast.
Contact us
Leave a request and we will get back to you.